serviceQ: Request Service

Once you take possession of your home, the team at ServiceQ will assist you. They are available to answer your questions or concerns you have related to warranty guidelines, service requests, portal inquiries, maintenance, and much more.

SUBMIT SERVICE TICKET

Please be aware that your warranty portal will expire one year after possession. After this period, we kindly ask you to directly contact ServiceQ directly for any warranty requests or if you have any questions or concerns. You can find their contact details below.

In the event that you are experiencing difficulties logging into the portal and you are still within the one-year access period, please don't hesitate to reach out to care@conasysinc.com for assistance.

serviceQ: Contact

An emergency is defined as: no heat, no in-home power, no water or an issue that is causing immediate, continuing and significant damage to the residence. Please report an emergent issue by calling 780.490.2546. Emergencies are addressed 24 hours a day, 7 days a week.Service requests are triaged based on to the following priority levels.

serviceQ: Process

Orientation: When ServiceQ Experience Team contacts you to arrange the timing for your possession, they will also coordinate your orientation appointment. You will be assigned a specific date for both orientation and possession, strictly within standard business hours from Monday to Friday. It is very important to confirm your Orientation and Possession appointment promptly. Thank you in advance for your cooperation.

The Orientation is a comprehensive inspection not only allows you to familiarize yourself with your new home and its operational systems but also provides essential details on maintenance and warranty. It serves as a valuable occasion for you to identify and report any defects that may require attention before your move-in date. Typically occurring one week before possession, this thorough inspection is expected to take approximately 2 hours to complete.

Possession: The construction process is meticulous, and delays can occur due to trade availability, permitting, weather, and unforeseen circumstances. We appreciate your patience and understanding with any uncertainties that may arise. You will receive notification of your possession approximately 45 days before the scheduled date. Please arrive on time, as this is your opportunity to ensure that concerns noted at orientation have been addressed. If funds are not released on time, you must still be present at your possession as scheduled; keys will be provided once funds are received. We take great pride in building quality homes, and our goal is to ensure that everything meets or exceeds your expectations.

To confirm your orientation or possession, or for any questions related to these events, please contact the serviceQ’s Experience Team at experienceedm@qualico.com or 780-733-7392

Minor Warrantable Issues: In your first year as a homeowner, you might notice minor issues as your home adjusts to being lived in. Achieving perfection in such a significant man-man project is tough, but don't worry. We offer a comprehensive one-year labour and materials warranty. We understand repairs can be inconvenient, but we're committed to ensuring your home meets our high standards.

Warranty Service Process: When you have a warrantable concern, our ServiceQ team is here to help. Here's how it works:

• Upload your concerns into your warranty portal, accessible through myHOMEbase.

• Service requests are triaged based on priority levels.

• For non-urgent issues, we'll email you within three business days to schedule a technician's visit.

• A technician will assess the situation, usually within 2-3 weeks.

• After the assessment, the appropriate trade partner will receive a work order, for which they have ten business days to complete.

Your Home's First Year: During this initial phase, it’s normal to see small issues like cracks in the walls, popped nails, visible seams, cracked grout, and flooring gaps as your home settles. Don't worry; this is expected. We plan to fix these things around the one-year mark, which is a good time. By then, your home has stopped moving, so we can do all the repairs at once, making the repair process easier and more convenient for you.

Efficient Communication: For quick responses to warranty concerns, please use your service portal to upload information. For emergencies, call the ServiceQ team at 780-490-2546. An emergency is defined as no heat, no in-home power, no water or an issue that is causing immediate, continuing and significant damage to the residence.

Access to Your Home: To expedite the resolution process, please allow access to your home between 8:00 am and 4:00 pm, Monday to Friday, for our Service Representative or Trade partner.

Please Note

Prioritizing Safety: Please remember, construction sites can be hazardous. To keep everyone safe, all visits must be scheduled in advance, and you must wear the required safety gear according to Occupational Health and Safety rules.

Alberta New Home Warranty

1-2-5-10: Protection for every homebuyer

Alberta's New Home Buyer Protection Act (NHBPA), which took effect in Februry 2014, refelects the Government's desire to ensure all new homebuyers receive warranty protection, clear expectations and an ownership experience protected from unpleasant surprises - the benefits our Builder Member's customers have been enjoying for over 40 years.

According to the new legislation:

• Every homebuilder must provde proff of warranty coverage to obtain Alberta building permits

• A Government-managed registry will provide public access to key dates and specific information about new home warranties.

• At a minimum, the warranty on each new home whose building permit application was submitted after February 1, 2014, will provide "1-2-5-10" coverage

1-2-5-10: Coverage

Alberta's New Home Buyer Protection Act stipulates that all new homes must include warranty coverage of tone year for labour and materials, two years for delivery and distribution systems, five years for building envelope protection and 10 years for major structural components.

Following are more detailed explanations of these coverages as well as warranty coverage limits and commencement dates.

2 Year Distribution Systems

A new home warranty must cover defects in labour and materials related to heating, electrical and plumbing systems for two years from the warranty commencement date.

5 Year Building Envelope

Homebuilders in Alberta must provide five years’ coverage for defects in the building envelope, which the New Home Buyer Protection Act defines as the system of components that separate the controlled interior air from the exterior (for example, the wall framing and cladding, roof and window installation).

Warranty providers must offer an optional two-year extension on building envelope coverage for a total of seven years’ coverage.

10 Year Structural Integrity

Mandatory warranty covers the key structural components (for example, the frame and foundation) of single-family homes for 10 years from the warranty commencement date. Coverage applies to defects in material and labour that result in the failure of a load-bearing part of the new home or cause structural damage that materially and adversely affects the owners’ ability to use and safely occupy the home.

Living Expenses

If a new home is uninhabitable as a result of a defect or while warranty work is underway, the Program will pay up to $150 a day (to a maximum of $15,000) for reasonable living expenses incurred by the insured.

Warranty Coverage Limits

The lesser of the purchase price (excluding land) and $265,000.

Commencement Dates

For a single-family home: the earliest of (1) the date a new home is first occupied; and (2) the date an accredited agency, accredited municipality, or accredited regional services commission grants permission to occupy a new home; (3) the date the transfer of title to the new home is registered.

The Government of Alberta adopted the ANHWP Workmanship & Material Reference Guide as the foundation for the provincial Performance Guidelines every Alberta Homebuilder is bound to uphold. This guide can be found below along with warranty Limitations and Exclusions.

For further information, please visit http://www.anhwp.com.

ANHWP Construction Performance Guide Limitations and Exclusions